Terms and Conditions

Orders are sent by Royal Mail, compensation if lost in the post will depend on the postage option you choose when ordered. We are under no obligation to offer a refund for lost/damaged uninsured orders; however, we will always endeavour to address any issues on an individual basis.

We reserve the right to cancel orders for any reason, including but not limited to stock errors or incorrect card grading.

• Delays or Loss in Transit
Compensation if lost in transit will depend on the delivery service option you choose when ordered. We are under no obligation to offer a refund for lost/damaged uninsured orders; however, we will always endeavour to address any issues on an individual basis.

We are governed by the Royal Mail claim process, therefore refunds can only be considered once the Royal Mail delivery time process has elapsed, and their claims procedure has been followed.

We are unable to accept liability for items delayed in the post.

We are unable to accept loss claims for orders which receive a delivery confirmation scan on a postal service or courier company tracking system, as the recipient of the order you will need to make your claim directly to the appropriate postal service or courier company as you will need to show evidence that the item was not delivered at your location.

We reserve the right to change any order to a "Signed For" delivery.

• Pre-orders
The manufacturer only allows pre-orders to be dispatched on the day of release and not before, preorders will be dispatched at the earliest possible day depending on the delivery service you have chosen, i.e Royal Mail Tracked 24 & Tracked 48 dispatches the next Royal Mail Customer Service Point working day.

We cannot be held responsible for any supplementary cost or inconvenience in the event of a delay in receiving goods from the manufacturers and or distributors.

Any order that includes a pre-order item will be held until all items can be dispatched together. Please bear this in mind when placing orders containing both in-stock and pre-order items.

• Packaging
We endeavour to provide excellent protection for all orders. Please note that "Singles" orders will be packaged with either a piece of cardboard or one or more toploaders (Dependent on order value). All "Singles" will be sealed in at least one sleeve for additional protection.
All orders that will be shipping as a standard or large letter will also be sent in a hardback envelope.

• Cancellations
We reserve the right to cancel orders for any reason, including but not limited to stock errors, changes in value or incorrect card grading on singles.

• General Conditions
We reserve the right to refuse service to anyone for any reason at any time